Devs.Camp is a global team of developers executing automation projects for various industries having core expertise in banking, financial services and insurance
Tell us more about you and your project!
We can quickly connect you with the right technical specialist
Based on the industry, business priorities, and budget we develop solutions of any sort of complex
01
data and analytics
Get real-time insights to improve your understanding of your customers
02
support services
Whether you need to implement a new business process, update the existing platform or do any other tasks, our team is here to help
03
SUCCESS
STORIES
Banking Industry
One of our customers in the banking industry was looking for a solution to improve the quality of clients' services and optimize the processes.
Devs.Camp team explored the current ecosystem and the way business operates to develop the platform that:
Automates communication with clients through the call center, email, and online chat;
Creates real-time client profiles to analyze satisfaction and get feedback.
The implementation of the client relationship management system helped a bank to:
Identify the client within 1 second compared to the 1,5-minute identification before;
Decrease time spent on consulting the client by 30%;
99% of email requests are solved in due time;
First Call Resolution increased to 80%
Insurance industry
A client from the insurance industry struggled with collaborative work between departments and wanted to create a one-stop-shop service for their clients.
To achieve these goals Devs.Camp implemented a Creatio-based platform as a one-stop-shop service for clients, which automated collaboration between departments. The solution helped to view and distinguish insurance contracts for individuals and corporates and identify the contracts and qualifying events. The platform automates the full cycle of claims office activities, which significantly increased the overall productivity of the department.
Employed integrations:
SMS gateway,
DaData for hints,
Screening Tool to evaluate client's risks levels.
Mining industry
Devs.Camp automated the customer relationship management process for a mining company.
After the project was completed the mining company got:
Customer 360;
Omnichannel communication with customers;
Automated document processing;
Mobile version of CRM.
Manufacturing industry
SMART goals one-stop-shop solution was designed and developed for a manufacturing company to help management with efficient and consistent progress.
The solution integrated various features like new goals management throughout the year, employee effectiveness analytics, and employee performance review.
OUR
CLIENTS SAY
"When started the project, we found out that just half of all email requests were processed on time. Now, with the implementation of our system up to 99% of such requests are answered on time. We clearly understand that our service level fully complies with the service-level agreement (SLA)"
Call Center Manager
"Prior to the automation, we didn't know the First Call Resolution (FCR) rate. The Devs' Camp team helped us to choose and implement the system. After the implementation, the First Call Resolution (FCR) rate appeared to be more than 80%"
Chief Sales Officier
"The average call processing time was reduced by 30% after we implemented the solution. Before the implementation of CRM, it took us an average of 1 minute to identify a customer. Now receiving a call, the operator immediately sees the client's card and is ready for an answer"
Head of Sales
LET'S GET
IN TOUCH!
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